Shipping Policy

Tracking Your Order

From our hands to yours

Once your order is placed, you’ll receive an order confirmation by email so you know everything is safely in our hands.

When your skincare ritual is ready to begin its journey to you, we’ll send a shipping confirmation with your tracking details.

UK orders are usually sent using a 48 hour tracked service. International delivery times vary depending on the destination.

If you miss your delivery

If you’re unable to accept your parcel, the courier may attempt delivery to a neighbour, leave it in a designated safe place, or provide instructions for arranging redelivery.

Please follow the tracking information provided by the courier for the latest updates on your parcel.

Something not quite right?

We carefully prepare every order and want your experience with The Alchemy of Skincare to feel special from the moment you order to the moment your products arrive.

If there is an issue with your delivery or order, please contact our Customer Care Team within 7 days of delivery so we can help.